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Beyond Managed Care
A guidebook for preparing for the next phase in the evolution of health care Bey...
Mediating Dangerously
Sometimes it?s necessary to push beyond the usual limits of the mediation proces...
Strategies for Energizing Large Classes: From Small Groups to Learning Communities
The large introductory lecture classes common on most campuses pose a particular...
Improving Customer Satisfaction, Loyalty, and Profit
Most companies understand that customer satisfaction and loyalty are essential t...
Global Health Care Markets
Keeping in step with the ever expanding global economy, health care providers an...
Changing Patient Behavior
Written by a stellar panel of experts and educators, Changing Patient Behavior i...
Preparing Your Capital Campaign
A premier fund raising expert shows managers and development directors how to pr...
The Insider?s Guide to Grantmaking
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Multilevel Theory, Research, and Methods in Organizations
"The organization may be an integrated system, but organizational science is not...
From The Ground Up
Selection of the Executive Program Book Club For any manager or executive who?s ...
Coaching for Peak Employee Performance
Managers and supervisors need to sharpen their coaching skills if they want thei...
Measuring Team Performance
Teams members will use this handy reference to set team objectives and track and...
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