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The Call Center Dictionary
Call Centers in Plain English Your company needs a call center to be competitive...
The Telephony Tutorials: A Practical Guide for Managing Business Telecommunications Resources
If you're asking yourself any of the following questions, this book's for you! ·...
The Unified Process Transition and Production Phases : Best Practices in Implementing the UP
Is the Unified Process the be all and end all standard for developing object-ori...
Simulation Engineering: Build Better Embedded Systems Faster
Build complex embedded systems faster and with lower costs by: · knowing when an...
AutoCAD 2002 Inside & Out: Practical Techniques and Expert Insights for Maximum Productivity
Achieve Maximum Productivity with Practical Techniques and Expert Insights As th...
Logistics & Fulfillment for E-Business : A Practical Guide to Mastering Back Office Functions for Online Commerce
Getting the Right Product to the Right Place at the Right Time Logistics and ful...
The Telecom Handbook
Whether you're an IT professional, a telecom professional, an office administrat...
Understanding C++ for MFC (With CD-ROM)
Jumpstart your MFC programming without the tedious study of C++! Now you can lea...
Telecommunication Expense Management
This straightforward book will provide you with the insight necessary to save yo...
Which Phone System Should I Buy?
For anyone purchasing a business phone system, this book covers detailed specs o...
Maximizing Call Center Performance
This book shows call center managers how to leverage technology to solve specifi...
Guide to T-1 Networking: How to Buy, Install & Use T-1 From Desktop to Ds-3
This perennial best seller is a thorough guide to buying, installing and using T...
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