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2286 руб.

Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer

Автор: William B. Martin, 120 стр., издатель: "Crisp Learning", ISBN: 1560525991

The techniques and tools covered in this book will help you understand the basic...

1797 руб.

The X'Ers & the Boomers: From Adversaries to Allies---A Diplomat's Guide (Crisp Trade Book)

Автор: Claire Raines, Jim Hunt, ISBN: 1560525878

2141 руб.

Fat-Free Writing: Business Writing for the Information Age (Crisp Fifty-Minute Book)

Автор: Carol Andrus, ISBN: 156052586X

The activities and techniques outlined in this book will teach you to communicat...

1667 руб.

Telephone Skills from A to Z: The Telephone "Doctor" Phone Book (Fifty-Minute Series Book)

Автор: Nancy J. Friedman, ISBN: 1560525800

Your company's reputation is on the line--literally. Make good phone skills a st...

2272 руб.

Telephone Courtesy & Customer Service (Fifty-Minute Series. )

Автор: Lloyd C. Finch, ISBN: 1560525770

Give employees effective telephone skills and you will see what a powerful busin...

1179 руб.

Closing the Sale (Retailing Smarts Series)

ISBN: 156052572X

1349 руб.

Closing Sales and Winning the Coustomer's Heart

Автор: Emily Parker, George Young, Emily King Parker, ISBN: 1560525657

The appeal of this book is that it comes at sales from an angle not often visite...

1690 руб.

Stress That Motivates

Автор: Dru Scott Decker, Dru Scott, Dru Ph.d. Scott, ISBN: 1560525371

With the prominence of the term "stressed out" in the world of work, it is hard ...

1690 руб.

Winning the Inner Game of Selling: How Sports Psychology Turns Ordinary Salespeople into Extraordinary Salespeople (Fifty Minute Series)

Автор: Richard F. Gerson, ISBN: 1560525363

Here's a book about the mind-game of selling which the author believes is where ...

1660 руб.

Understanding Leadership Competencies: Creating Tomorrow's Leaders Today

Автор: Pat Guggenheimer, Mary Diana Szulc, ISBN: 1560524979

A book of self-evaluation that looks at the qualities and competencies that are ...

10605 руб.

How Organizations Learn: Investigate, Idenfify, Institutionalize (Crisp Management Library, 23)

Автор: Patrick Townsend, Joan E. Gebhardt, ISBN: 156052491X

A nifty addition to the list, this book applies the techniques of the U.S. Army'...

1219 руб.

Virtual Hr: Human Resources Management in the Information Age

Автор: John W. Jones, ISBN: 1560524731

There is a shift throughout organizations and this book shows the driving forces...

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