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The Team Based Product Development Guidebook
This book combines the subjects of planning for--and executing--product developm...
Stop Managing Costs: Designing Healthcare Organizations Around Core Business Systems
Critical SHIFT: The Future of Quality in Organizational Performance
In-depth interviews with over 50 top business leaders and quality professionals ...
Business Process Improvement Toolbox
What sets this book apart from others that explain individual improvement tools ...
The Best on Quality (Iaq Book Series)
Quality Quotes
Today more than ever, quality issues can be key to an organization's success. Th...
Iso 9000 at the Front Line
High Quality Leadership: Practical Guidelines to Becoming a More Effective Manager
Due to the almost constant state of change that organizations face today, effect...
101 Good Ideas: How to Improve Just About Any Process
Inspired by the overwhelming response to the "One Good Idea" feature articles in...
Let's Work Smarter, Not Harder: How to Engage Your Entire Organization in the Execution of Change
In today's best organizations, constant change is standard operating procedure. ...
Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction
This book focuses on leveraging the advantages of existing technology-based proc...
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