This book contains the information and tools you need to lead and manage your real bottom line -- your Company Culture. The lessons come from over 20 years working with thousands of managers in US companies. With this book you will build a work culture that has: Employees Who are Empowered and Engaged High Employee Morale, Motivation and Productivity Strong Teamwork and Cross Functional Cooperation Memorable Service that Produces Loyal Customers Low Turnover

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