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1486 руб.

Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!

Автор: Darryl S. Doane, Rose D. Sloat, ISBN: 0874256143

3202 руб.

Manager's Pocket Guide to eCommunication

Автор: Laurie K. Benson, ISBN: 0874255899

This book provides guidelines for communicating effectively through e-mail and v...

6274 руб.

The Manager's Pocket Guide to Organizational Learning

Автор: Stephen J. Gill, ISBN: 0874255880

Organizational learning requires constant reexamination of one's ideas while eng...

3337 руб.

The ASTD Reference Guide to Workplace Learning and Performance

Автор: William J. Rothwell, Henry J. Sredl, ISBN: 0874255821

Volume One of this two volume set is intended to provide a context for the Workp...

2671 руб.

Instructional Design for Web-based Training

Автор: Kerri Conrad, ISBN: 0874255422

1708 руб.

The Mentee's Guide to Mentoring

Автор: Dr. Norman H. Cohen, 74 стр., издатель: "HRD Press", ISBN: 0874254949

The "Mentee's Guide to Mentoring" offers practical guidance in the art of establ...

1686 руб.

Manager's Pocket Guide to Dealing with Conflict

Автор: Lois B. Hart, ISBN: 0874254809

Conflict causes stress, low morale, and decreased productivity. This pocket guid...

4827 руб.

The Manager's Pocket Guide to Effective Mentoring

Автор: Norman H. Cohen, ISBN: 0874254698

4089 руб.

The Manager's Pocket Guide to Systems Thinking and Learning

Автор: Stephen G. Haines, ISBN: 0874254531

This useful pocket guide provides managers with the basis of Systems Thinking, a...

1474 руб.

The Manager's Pocket Guide to Effective Meetings

Автор: Steve Kaye, ISBN: 0874254493

Learn easy, proven techniques that keep you in control of your meetings. This co...

509 руб.

All New Tricks for Trainers: 57 Tricks and Techniques to Grab and Hold the Attention of Any Audience. .. and Get Magical Results

Автор: Dave Arch, 153 стр., издатель: "HRD Press", ISBN: 0874254485

This collection of new training tricks from master magician and trainer of train...

1738 руб.

Manager's Pocket Guide to Documenting Employee Performance

Автор: Terry L. Fitzwater, ISBN: 0874254477

This guide will help you document and change unwanted work behaviors before they...

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