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Information Technology Enabled Customer Service
For more than ten years there has been an obvious trend of globalization of lead...
Advances in Software Maintenance Management: Technologies and Solutions
Advances in Software Maintenance Management: Technologies and Solutions is a com...
Intelligent Agent Software Engineering
From theoretical and practical viewpoints, the application of intelligent softwa...
Decision Making Support Systems: Achievements, Trends and Challenges for the New Decade
Mobile Commerce: Technology, Theory and Applications
M-commerce (mobile-commerce) refers to e-commerce activities carried out via a m...
The Economic and Social Impacts of E-Commerce
Book DescriptionE-Commerce has brought about many changes in organizations and h...
Web-Enabled Systems Integration: Practices and Challenges
The advances of the WWW have dramatically increased the need for efficient and f...
Creating Business Value with Information Technology: Challenges and Solutions
Questions on the business value of information technology (IT), which have been ...
Computational Intelligence in Control
The problem of controlling uncertain dynamic systems, which are subject to exter...
Knowledge and Business Process Management
In today?s competitive and global business environments? knowledge is recognized...
Adaptive Evolutionary Information Systems
Adaptive and evolutionary information systems enable both developers and users t...
IT-Based Management: Challenges and Solutions
The main scope of this book is to show how IT has created a new mandate for Mana...
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