A collection of 50 essays and articles written for Facilities Manager magazine and other facilities periodicals. Author Val Peterson has worked as a facilities professional for more than 30 years. These short pieces each touch on an important aspect of communication for your personal and professional life. Major sections include Communication is the Key, The Key to Customer Service, Key Tips for Facilities Professionals, The Key to Leadership and Change, and Humor: The Key to Survival. Peterson's articles are interesting, funny, and most importantly, useful.

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