"Process Think" is a managerial orientation to act proactively in identification of process opportunities, a capability to apply process concepts in problem solving, and a demonstrated willingness to transfer process thinking to fellow employees, customers and partners. Process thinking managers have the capability to intuitively see the implications of their actions across the company and project themselves into the situations of their customers. Business process change today must be more personal, dynamic and seamlessly supported by new IT. New and far more sophisticated IT will test a company's ability to quickly modify the business models and corresponding processes, and in doing so, place renewed importance on process thinking. Process Think: Winning Perspectives for Business Change in the Information Age reflects a diversity of perspectives pertaining to change management in the information age.

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