The boundaries between different types of information work within an organization are blurring, and knowledge management (KM) is now essential to the success of any information-centred organization. It is about sharing: establishing a collaborative environment; getting the right information to the right people at the right time, place and cost; and exploiting intellectual capital to increase revenue and improve efficiency. This uniquely practical book is designed to help managers and information workers make sense of how we acquire, organize and share knowledge. Cutting through the jargon, it aims to provide a shortcut to the KM issues that are usually made to seem so complex. Real examples, case studies, checklists and exercises, drawn from a range of sectors, are offered to illustrate good knowledge sharing behaviours and practice. This title addressed areas, including: accessible knowledge and cultural change; innovation: capturing learning and exploiting knowledge; putting...

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