David P. Zimmerman applies 36 years of industrial experience as the basis for providing better and faster customer service. He clearly explains why current paradigms don't work effectively, and proposes better methods that reduce costs and improve customer service.

Под заказ:
	OZON.ru - 1952 руб.	Перейти

Рейтинг книги: 5 из 5, 4 голос(-ов).