A technical handbook for network sales and customer service personnel Network Sales and Services Handbook covers the following: Foundational concepts and discussions of how networks interconnect The OSI model and its fundamental importance for moving information between computers on an internetwork Customer premises equipment, including a discussion of hardware commonly found at a customer site Threats to a network and methods for protecting a network against such threats Concepts of geographical networks and the three-tiered network hierarchy QoS and a network's capability to provide better service to select network traffic over various internetworking technologies Methods available to remote users for securely accessing organizational resources Public switched telephone network services and customer access Multiprotocol Label Switching (MPLS) and how it is used in a network backbone The...

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