People take ownership in what they understand, and act on what they believe. Managers are expected to be good critical thinkers using analysis and understanding business needs, but too often this expectation is not extended to workers – those who own the business process. What happens if workers think like good managers? The idea is to create "best-of-thinking" to facilitate best-in-class performance throughout a team or group, helping owners and managers change their firm's level of performance and gain comfort in their own level of control. Critical thinking is an element of productivity in managing one's work. Those closest to the work should be encouraged to look for ways to improve the way work is done. This only happens if workers are given the tools to think like good managers. This creates change. Change is multi-dimensional. What...

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