Business success happens one customer at a time, on transaction at a time. Teresa Allen takes you through a series of true-life close encounters on the front lines. Each carries a significant message on how to build lasting business relationships throughcommon sense service. Common Sense Service includes lessons on: * Handling Varied Personalities * Managing Customer Conflict * Going the Extra Mile * The Service Link to Sales * Responding to Customer Complaints * Projecting a Positive Attitude ....and much more! What lessons are waiting for you in your close encounters on the front lines? ....Don't miss them!

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