The book characterizes the evolution of a powerful new process paradigm. It is for managers, consultants, researchers, vendors, and academics, providing extensive coverage of the organizational, managerial, methodological and technological concepts and techniques necessary for successful business process change. Several detailed case studies complete the book. It is also excellent for use in the classroom as a text book on BPR or process change.

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Рейтинг книги: 5 из 5, 8 голос(-ов).