Listening is our most used communication activity, but the least taught from kindergarten through our professional career. It is much more than keeping quiet. It is a learned art and skill that can save you and your company time and money, boost morale and increase productivity. This workbook is proof that listening can be improved through training. Learn your major listening strengths and weaknesses, examine types of listening and major listening blocks. Then learn improved listening skills to strengthen what may be the weakest link in your communication chain!

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