This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

Под заказ:
	OZON.ru - 7507 руб.	Перейти

Рейтинг книги: 5 из 5, 10 голос(-ов).