Re-engineering or creating new business processes or organisational structures? Need to identify IT solutions involving workflow, document management or Business Process Management systems? Preparing process definitions intended for a Quality Management System? If the answer is `yes' to any of these questions, then you need a copy of Martyn Ould's Business Process Management: a Rigorous Approach. Businesses need to adapt constantly in order to remain competitive, but are often held back by static IT systems that aren't designed to change with the business. The challenge is to create systems that can. Business process management (BPM) is an important emerging technology that overcomes this problem. With the advent of the technology, new methods are required to exploit it effectively. Riva is a pioneering method addressing the major emerging technology of Business Process Management that is business-focused. It is a method for designing, modelling, analysing and...

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