Reward and Recognition Process in Total Quality Management explains these and other issues in easy-to-understand terms, and illustrates their importance in a quality environment. This guide to designing, implementing, and maintaining a reward and recognition system also includes: how to create and maintain an effective performance evaluation system for TQM; specific and successful ways to avoid the unique pitfalls of performance evaluation under a TQM effort; workforce diversity issues like mutual respect, acceptance, and teamwork that impact reward and recognition initiatives.

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