This practical reference highlights Quality Function Deployment (QFD) as an information system that produces detailed and structured data in an easy-to-understand format - providing valuable quality tools for managers and practitioners. Highlighting information learned from successes and failures in over two years of implementing QFD exercises, this volume shows you how to get started...what commitments are necessary when trying QFD for the first time...who should be on the team...how to run the initial meeting...and much more! Featuring a helpful bibliography that contains major publications and videos concerning QFD, this timely volume is an essential resource for quality, development, industrialm and mechanical engineers; statisticians; project and quality managers and personnel; chemists; physicists; and gradutate students in statistics, business, and engineering.

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