Book DescriptionThe globalization of information?Xsatellite TV, internet, phone and fax?Xserve to enhance citizens?¦ awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government?¦s performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of?§government performance?? can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared. Public Services Delivery offers acomprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government. The second part of the book...

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