"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment.”--David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center , Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln . A

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