If you've read the first two User Friendly books from O'Reilly, you don't need an introduction to Greg, Jeff, Miranda, the Dust Puppy, and the others. But if you haven't, welcome to Columbia Internet, "the friendliest, hardest-working, and most neurotic little Internet Service Provider in the world," for our third installment from the hit online comic, User Friendly. The cast: Quake-obsessed techies, self- absorbed sales staff, well-meaning execs, and assorted almost-humans. The background: too little office space, warring operating systems, and eternally clueless customers. Enter the special world of the hard-core geek, where humor--especially at one's own foibles--can be a survival skill. Since this is true of most work environments, chances are you won't have to know much Unix to get the joke. In fact, Illiad's one million readers include all kinds of people--from 8-year-old girls to 81-year-old women--a large, diverse, and very loyal community.

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