Workflow Management is a diverse and rich technology and is now being applied over an ever increasing number of industries. The competitive advantages of applying workflow technology are beginning to emerge as organizations focus on leveraging market opportunities from their business processes. The Workflow Handbook has been designed as a one-stop source for organizations seeking or already committed to implementing workflow systems as part of their IT strategy. Part I introduces key concepts and setsout the business case for workflow technology. How workflow systems have been put into operation and with what success is documented in a series of case studies across a broad spectrum of industries. Technical standards are provided in Part II and the last section provides a comprehensive listing of workflow resources including a directory of vendors. The pace of development in workflow technology is swift. The industrys standards-setting body, the Workflow Management Coalition, have...

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