In the industrialized world, it is widely accepted that a free market leads to greater efficiency in terms of productivity and cost. But how can competition be introduced into situations where alternative suppliers cannot be used? Deliveries are made throughout the day between different departments within an organization. This is one example where standards are seldom questioned because no competition exists between suppliers. Benchmarking provides an effective substitute for competition. Benchmarking isa continuous, systematic process for comparing your own efficiency in terms of productivity, quality and practices with those companies and organizations that represent excellence. It has been demonstrated to have a profound effect in numerous situationswhere conditions of a ?planned economy exist. Benchmarking: A Signpost to Excellence in Quality and Productivity explains the concept of efficiency and how benchmarking can be utilized to improve performance. The authors identify...

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