Smart Companies, Smart Tools Transforming Business Processes into Business Assets Thomas M. Koulopoulos Smart companies?innovative firms in which the nurturing of the unique contributions of each individual employee is leading to unprecedented success. Smart tools?technologies, models, and systems these companies use to create a liberating work environment, to facilitate round-the-clock communication, to continually measure success and efficiency, and to get the most out of their technological investment. Smart Companies, Smart Tools?the book that shows you how to make these innovations a part of your company. Expert consultant Thomas Koulopoulos takes you behind the scenes at smart firms of all sizes. You?ll see how their focus on "workflow"?tools for planning and implementing information-based tasks and services?fosters an efficient, empowering cohesion between traditional and nontraditional staff, yielding profit-raising, cost-cutting,...

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