Praise for Making Quality Work "Making Quality Work challenges leaders to use the best processes and explains in succinct, readable shorthand how managers can help good people work better."?Robert W. Galvin, Chairman of the Executive Committee, Motorola, Inc. "Whether just beginning your quality journey or already on the way, this book takes the mystery out of Total Quality Management and helps you mark a clear path to quality progress." ?Frederick W. Smith, Chairman, President, and CEO, Federal Express For most managers, implementing Total Quality Management often can be an exercise in frustration. Now, Making Quality Work presents a wealth of practical quality strategies, techniques, and tools you can use to apply TQM in the day-to-day life of your business. You?ll see how to motivate employees, build long-term partnerships with customers, and merge TQM with your business strategy. Making Quality Work clearly explains what you must do to move your organization ahead...

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