Get up to speed fast and manage your business information more effectively! See how Salesforce helps manage accounts, market products, and improve service. Got something to sell? Work for somebody that does? You need salesforce.com and this book tells you how to use it. Whether you're a salesperson, channel manager, marketing mogul, customer service rep, or executive, you'll find secrets here for making your job easier, your day more productive, and your business more successful with Salesforce. Discover how to: Set up and personalize your system Manage relationships with partner companies Execute marketing campaigns Analyze date with reports Improve customer service Calculate sales forecasts About the authors: Tom Wong is Senior Director, Customer Marketing Programs at salesforce.com and a leading authority on CRM applications. Liz Kao is a Certified salesforce.com Consultant.

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