Process Assessment and ISO/IEC 15504: A Reference Book, Second Edition , provides the reader with guidance on the emerging ISO/IEC 15504 Process Assessment Standard. ISO/IEC 15504 standard is now complete with the publication of Part 5 of the standard. Originally published in 2004 as the first book dedicated to the standard, this second edition of the reference book, represents an updated version of practical aspects of process assessment, and covers the new process assessment models in the standard. The standard goes beyond quality audits, to help you assess how well your organization performs. This book provides guidance for readers wishing to understand the power and benefits of a process approach and process assessment. It guides the reader through the various parts of the standard in an understandable and practical manner, grounded upon the people-process-product model. This professional book offers a separate companion guidebook: Process...

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