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Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors

Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors

Автор: Jaynie L. Smith, William G. Flanagan, 240 стр., ISBN: 0385517092

Why should I do business with you… and not your competitor? Whether youA‚A are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your competitive advantages (and trumpeting them to the marketplace) is the most surefire way to close deals, retain clients, and stay miles ahead of the competition. The five fatal flaws of most companies: • They don’t have a competitive advantage but think they do • They have a competitive advantage but don’t know what it is—so they lower prices instead • They know what their competitive advantage is but neglect to tell clients about it • They mistake "strengths” for competitive advantages • They don’t concentrate on competitive advantages when making strategic and operational decisions ...
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