A fresh and contemporary look at how to use good manners for career success S tudies have shown that technical skills and knowledge account for a mere fifteen percent of the reason you get a job, keep a job and advance on the job. The other eighty-five percent is based on people skills-skills that aren't taught in school or at work, leaving many without the polish needed to succeed in today's competitive marketplace. Jacqueline Whitmore, founder and director of The Protocol School of Palm Beach, can help. She has coached thousands in the art of treating colleagues and customers with courtesy and respect to increase visibility, credibility, and profitability.

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