This study of female design engineers has profound implications for attempts to change organizational culture. Joyce Fletcher's research shows that emotional intelligence and relational behavior are often viewed as inappropriate because they collide withpowerful, gender-linked images. Fletcher describes how organizations say they need such behavior and yet ignore it, thus undermining the possibility of radical change. She shows why the "female advantage" does not seem to be benefit women employees or organizations. She offers ways that individuals and organizations can make visible the invisible work. Endorsements: "Joyce Fletcher delineates the emotionally supportive, sometimes selfless behaviors that create the social glue that gets tasks done and holds teams, even whole organizations, together. She then shows, with devastating clarity, how organizations ignore and devalue these same behaviors in those crucial moments when rewards and promotions are...

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