You only get one chance to make a first impression-how you present yourself through body and voice will get your message across! Discover the crucial factors in establishing credibility and audience trust Learn the ten voice qualities and the stereotypes associated with them Change undesirable speaking tendencies into effective habits The credibility of the speaker is the single most important factor in any speaker's success, according to nearly every speech textbook. Communication research reveals the importance of other factors: the speaker's delivery, appearance, body language, and vocal skills. The use of space affects the speaker-audience relationship: the speaker who is too distant from theaudience, rambles aimlessly, or violates the audience's space works against the audience's trust. A monotonous voice pattern may not only put some to sleep but irritate and alienate those who manage to stay awake! Hillman covers...

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