Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this ninth edition.A‚A Today’s work environment continues to demand more and more from workers.A‚A Balancing work and home , time management , cultural differences among workers , team skills , customer service , job search , career management, and effective leadership skills are just some of the area whereA‚A readers need guidance before entering the workplace.A‚A In this book, basic concepts are introduced to enhance understanding of key topics then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic.A‚A Skill-building activities and self-assessment exercises i nclude role plays and givesA‚A reader hands-on opportunities for...

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