One of the best ways to learn the fundamental concepts of statistical process control and quality assurance is through application. This book provides clear explanations of popular quality tools and techniques, insightful case studies, plentiful illustrations to support explanations, and subject matter relevant to the challenges faced by today's organizations. The examples, cases, and problems, have been carefully cultivated from real life experiences of people who apply quality assurance tools and techniques in their day-to-day work activities. Contributors represent a wide cross-section of industries including utilities, hospitals, manufacturing, government, services and building trades. Expanded coverage of Six Sigma and ISO/TS 16949./More detail about certifications and careers in quality./Updated industry-appropriate software./Enhanced coverage of the quality masters and their philosophies./An introduction to confidence intervals./Additional examples, cases and...

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