This complete, "on-the-job" exploration of both written and oral communication focuses on the most effective techniques for the types of communications most frequently encountered in today's business world. It introduces readers to the employees of twotechnically oriented companies, the type of work they perform, and some typical situations that call for them to communicate with clients, suppliers, and each other. The Fifth Edition updates coverage to more accurately reflect the techniques used to write today's professional correspondences and reports.

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