Every office has someone who's no fun to be around. But getting along with that person - and managing them effectively - can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Recognize why and when people act out. Identify different types of difficult people. Cope with difficult behavior. Get the most out of trouble employees. Nurture a harmonious work environment. The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

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