The Only Microsoft CRM Book You Need. Que crafted this book to grow with you, providing the reference material you need as you move toward CRM proficiency and use of more advanced features. If you buy only one book on Microsoft CRM, Special Edition Using Microsoft CRM is the only book you need. - Your single source for all the best Microsoft CRM productivity techniques! - Get detailed, real-world coverage of Microsoft CRM, from the initial setup to using advanced features easily. - Boost productivity by integrating your data with Microsoft Outlook and other business applications. - Implement key business strategies in the first business-class tool to make CRM available to the small- and mid-sized business. - Learn dozens of undocumented secrets from two of the world's leading authorities on Microsoft CRM. - Use Microsoft CRM to manage your customers with the most extensive general reference on the market today!

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