The efficient operation of financial intermediaries - banks, insurance and pension fund firms, government agencies - is instrumental for the efficient functioning of the financial system and the fueling of the economies of the 21st century. But what drives the performance of these institutions in today's global environment? This volume brings an interdisciplinary and international perspective to developing a deep understanding of the drivers of performance of financial institutions. World-renowned scholars from economics, finance, operations management, and marketing, and leading industry professionals, bring their expertise to bear on the issues.

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