"Winning at Service" is special because it was written by a recently retired service industry CEO: Waldemar Schmidt. Unlike the authors of many other books about successfully managed companies, Waldemar Schmidt is not writing about his own company and not writing his own story. Where other books about successful management have been written by academics, this one has been written by a practitioner. "Winning at Service" can be extremely useful for managers of other service firms who have ambitions of building world class companies. The research findings from the four service companies may well be transferable to other industries, since the conclusions are generic and widely applicable: to succeed, in service and elsewhere, a successful company needs leadership at the heart, focus, passion for people, and simplicity in everything it does. Формат издания: 16 см х 23,5 см.

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