You can get there Where do you want to go? You might already be working in a business setting. You may be looking to expand your skills. Or, you might be setting out on a new career path. Wherever you want to go, Business Communication will help you get there. Easy–to–read, practical, and up–to–date, this text not only helps you learn fundamental business communication concepts; it also helps you master the core competencies and skills you need to succeed in the classroom and beyond. The book’s brief, modular format and variety of built–in learning resources enable you to learn at your own pace and focus your studies. With this book, you will be able to: Incorporate active listening, assertive speaking, and non–verbal communication techniques into your daily communications. Resolve conflicts effectively. Choose the best words and voice for your audience. Craft persuasive business letters. Avoid common writing mistakes. Plan...

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