Business Process Outsourcing is for business leaders who understand the reality of globalization?and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today?s best companies are making it a core business principle. Inside, you?ll find expert guidance on every aspect of BPO: Identifying and selecting outsourcing opportunities Managing the costs of BPO Choosing vendors Handling BPO contracts Managing the transition to BPO Managing the buyer–vendor relationship Infrastructure needs and considerations Risks and mitigation strategies

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