Manners That Sell is an easy-to-read, highly informative guide to etiquette in the workplace. It is written for business people who recognize that manners matter now more than ever and that bottomline figures are influenced as much by interpersonal skills as they are by products and services. It covers such topics as first impressions, correspondence in business, high-tech communications, appropriate attire, office etiquette and dining in the business world.

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