Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. Aligns with ISO/IEC 2000 and ITIL® Covers details of what capacity management is all about Provides comprehensive templates and checklists

Под заказ:
	OZON.ru - 6957 руб.	Перейти

Рейтинг книги: 4 из 5, 7 голос(-ов).