Book DescriptionThis book is a teaching tool for all managers. It educates managers on the concepts and tools needed to make changes in the areas for which they have accountability. By reading this book the reader will be able to: v Manage change effectively v Implement process improvements using a step-by-step methodology v Discover the power of quality concepts like Six Sigma and ISO v Add an arsenal of effective process improvement tools to your tool belt v Gain creative insightsinto project management of process improvement initiatives v Build a Return on Investment model to prove the ROI on your projects v Glean creative insights for conducting data analysis and building data collection instruments v Read hundreds of examples from world-class organizations Detailed case studies from 1) Finance and Accounting, 2) Human Resources, 3) Supply Chain, 4) Customer Relationship Management, and 5) Information Resource Management add to the practicality of...

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