This comprehensive guide illustrates how to establish, implement and manage an effective metrics program for achieving improved performance in your business and in attainment of your professional or personal goals. Featuring an implementation roadmap that can be applied in most any organization, Value-Based Metrics for Improving Results presents a unique, universal methodology for developing and using metrics as a management tool to baseline, monitor, manage, improve, align and reward performance of most any business function at any level. Key Features: ? Establishes a shift in thinking from activity, input, and throughput to a focus on appropriate investments of time, effort and money for improving results ? Enables the measurable definition of what constitutes "value priorities" and establishes an objective language and measures for discussing and improving enterprise initiatives and IT investments, teamwork, leadership, quality, and more...

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