Many companies today have far too many communication vehicles of far too many types and in far too many places. By utilizing Unified Communications, organizations can bridge the gap between data and telephony and gain new value from their communications infrastructure. This book shows you the way. Unified communications has the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and manage their inbound and outbound communications sessions. Enterprises further stand to benefit from communications-enabled business processes, whereby the integration of communications services with enterprise business applications and processes lets business intelligence and presence awareness drive communications-session management. IT decision-makers...

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