This text provides a comprehensive overview of operations and its relation to other management functions. The author discusses the strategies and role of operations in organizations in order to establish a framework within which operations can be successfully managed. Moving on to consider product design, services, and the operations function itself, Galloway then tackles the issues involved in planning and control, including discussions of JIT and TQM. He draws examples from both manufacturing and service industries to focus on an analysis of key techniques that are useful to managers from a range of backgrounds.

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