Managing people can be a joy but we all know that it can also be a real nightmare. The reality is that people are hugely unpredictable, complex, inconsistent animals who never react in the way you expect. They are also far from being blank slates. They have all manner of stuff in their heads, most of which is generated by past experience, which might or might not be consistent with what works best for the organisation. The widespread grouching and moaning by managers about their people, and people about their managers, testifies to the gulf that lies between the theory and practice of people management. Smart Things to Know about People Management reveals some principles that underlie all human behaviour and shows how we can base our management behaviouron those principles. And when that fails David Firth shows how we can learn from it and try something else. So, what are the Smart things to know about people: People are living human beings. They need healthy and compelling...

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