This book is written for information data center management, quality assurance professionals, and both systems and applications technical staff. It provides a comprehensive guide to automating the measurement of software quality and reliability, as well as programmer productivity using conventional system log technology as the means to monitor and track software quality improvement. It can be used to assist in implementing a cost-effective Total Quality Management (TQM) program for any host data center, which is based upon proven capacity planning and performance analysis methods using SMF, RMF, SAS, MXG, MICS and other system performance analysis tools approved and recommended by the Computer Measurement Group (CMG) and IBM Guide user groups. Vendor ASQM products are demonstrated, along with methods and tips that can be used to develop your own ASQM software using SAS (Statistical Analysis Systems) language. This book answers many questions that are commonly asked by...

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